PLEASE READ THIS REFUND POLICY CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE.
Please refer to Clause 5 and 6 in our full terms and conditions – you can view them here
- CANCELLATION RIGHTS
5.1 You may cancel your order at any time up to the end of 14 days after you receive the products, provided the bottles are in their original condition and wrapping, are not opened and the seals on the bottles are intact. Therefore please take care when unpacking products and repacking.
5.2 You cannot cancel your order if:
5.2.1 the products you have ordered have been made specifically to your order and customised;
5.2.2 the products have been opened by you; or
5.2.3 the products have been altered or damaged by you in any way.
5.3 If you have any questions or complaints about the product, please notify us by email at [firstname.lastname@example.org].
5.4 If you wish to cancel your order, you must send the products back to our contact address given at the start of these Terms for the attention of our returns team at your own cost and risk and within 7 working days from delivery.
5.5 Nothing in this clause 5 affects your right to return defective goods – please see clause 10 below).
6.1 Within 30 days of our receipt of your notice that you wish to return the products ordered and provided we have received the products within this period, we will re-credit any amounts paid by you to us for the order using the original payment delivery method you gave to us when you placed the order.
6.2 We will pay the costs of return:
6.2.1 if the products are faulty or mis-described; or
6.2.2 if you are cancelling the order because of an error in pricing or description or a delay in delivery due to events outside our control or which is longer than 30 days from the date of order.
6.3 In all other circumstances you must pay the costs of return.
6.4 The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 48 hours at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option
Please view our full terms and conditions here