Delivery

Please note that ‘free pick up’ is from Unit F11A Parkhall Business Centre, 40 Martell Road, London, SE21 8EN between 9.30 and 6 Monday to Friday.

 

The costs of delivery will be as displayed to you on our website.

ParcelForce will deliver your order. Delivery will be made as soon as possible after your order is accepted and we will aim to meet the delivery timings that you select.

We will always reserve the right to deliver only to the main entrance of the delivery address.

Our delivery partners may carry out age-verification checks and will not deliver alcohol to drunk people. Deliveries will only made to persons who are 18 years of age or over and anyone who appears to be under the age of 25 years will be asked to provide photographic id such as a driving licence or passport. If a person is not able to produce such form of ID, this will result in the items being returned to the seller at the customer’s expense

If you place a bespoke label order, this will be delivered a minimum of 2 working days after you place your order with us.

Please note that at those times of the year when high volumes of orders are being placed, e.g. Christmas, Easter etc., we cannot always guarantee delivery within the usual timeframe. If it is an emergency then please contact [email protected] as we may be able to arrange a weekend, 9am, 10am, 24 hour or courier service at an additional price to be agreed.

ParcelForce will normally deliver between 9am and 5pm, Monday to Friday. If a recipient is not present to accept delivery or we cannot gain access to your property, ParcelForce will leave a card where possible and make an attempt to deliver again the following working day. If the second attempt fails, the item will be stored at the local post office for 16 days for collection, after which it is returned to us. If after a failed delivery to you, you do not re-arrange delivery we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may cancel and refund your order less any costs due to us under this clause.

We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event. Events outside our control include but are not limited to: national strikes and lock outs, acts of terrorism, failure of utilities, failure of external suppliers, failure of ISP or telecommunications providers, malicious damage, acts of God, fire, flood or storm, war, riot, civil commotion, compliance with any law or government order, rule, regulations or direction, explosion or accident.

Please contact us directly on +44 203 1769702 or email [email protected] to:

  • Arrange delivery to international destinations (outside of the UK) – we will be happy to source the best quote possible for your destination in the timeframe given.
  • Save the delivery fee by collecting you order from our office.

We are now based in Dulwich and are here between 9.30 and 6 Monday to Friday so come and say hello and taste some Ohsomm wines… we love visitors!

Unit F11A Parkhall Business Centre, 40 Martell Road, London, SE21 8EN

Please view our full terms and conditions here